Terms and Conditions
Booking Procedure
- Once you have chosen your program, please read this terms and conditions as your booking is subject to the terms listed below. A contract is entered into once we receive your booking form and deposit, and we accept and confirm the booking
- Please note that travel arrangements are not confirmed until stated so in writing by us
- If you make a booking on behalf of other participants, you guarantee that you have the authority to accept and do accept these Terms and Conditions on behalf of the other participants in your party
DEPOSIT AND PAYMENTS
- A 30% deposit per person for the chosen program is requested at the moment of booking. This deposit is non-refundable in case of cancellation by the Client
- The balance of the program must be paid no later than 60 days before arrival (different policies may apply for cruise bookings and some treks)
- In case of non-payment of the balance by the due date, we will treat the booking as cancelled by the Client
- In the case of bookings made within 60 days of the arrival date, the full amount of package price has to be paid at once
- Payment can be made by wire transfer, or credit card. In case of a bank transfer, all wiring and transfer costs should be assumed by the Client
- Wire transfers to be made to: I Like Peru Travel and Tours SAC Account N°: 0011-0521-21-0100034800 Bank: Banco BBVA Peru Swift Code: BCONPEPL Bank Address: Av. Republica de Panama 3055, San Isidro
CHANGES BY THE CLIENT
- Any changes to the original booking must be confirmed by the person signing the booking form. For any change by the Client to the itinerary after receiving a confirmed Travel Program, a USD 50.00 changing fee will be charged plus any costs or charges which are incurred or levied by our suppliers as a result of the amendment. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed
- In the event of such an amendment being made, the Client will be liable for any cancellation/retention charges that may be levied for the previously booked service and for any costs incurred by us in attempting to secure any revised arrangement
CANCELLATION BY THE CLIENT
- The Client may cancel the booking at any time provided that the cancellation is communicated in writing. Such notification will only be deemed to have been given on receipt of your letter or e-mail, since we can only act on receipt
- Deposit paid to reserve the trip is non-refundable
- Payments for flights, cruises, some train services and Inca Trail bookings are non-refundable due to airline and operator policies
- Cancellation fee of reservations cancelled 30 and 60 days prior to the arrival date of the tour is 40%
- Cancellation fee of reservations cancelled 15 and 29 days prior to the arrival date of the tour is 75%
- Cancellation fee of reservations cancelled 14 oe les days prior to the arrival date of the tour is 100%
CHANGES / CANCELLATION BY US
- We reserve the right to cancel a program in case any of the following circumstances occur:
- Client’s failure to pay the due balance of 60 days prior to the departure date. In this case, the client will not have any right for the deposit refund
- Force majeure: Impossibility to operate the program due to unusual or unforeseen circumstances outside our control. Ie. Delays in departures on travel arrangements caused by technical problems, weather conditions, over-booking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations altering the itinerary, the duration of the time spent in a city or even omitting a city or part of the itinerary due to the local situation. In such cases, we will propose viable solutions to operate the program or comparable travel arrangements
- If any of the circumstances listed above occur during the course of the tour, we reserve the right to alter the scheduled itinerary accordingly and no compensation will be paid. We will make every reasonable effort to provide you with the booked program arrangements but changes may occur. If they are significant we shall, if possible, inform you before the departure date
- Again, we will offer comparable alternative arrangements. All additional expenses derived will be at the expense of the Client
- Please note that we will not be liable to reimburse additional expenses undertaken by the client in preparation for the tour, this including international tickets, used mileage awards and fees, cost of visas, immunizations, shots, among others
ACCEPTANCE OF RISK
- Some of our itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties
- The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour
- The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the abovementioned risks
- The client excludes us from any responsibility linked to any accident or injury that may occur associated to the clients’ health, physical condition or other
Travel Documents
- It is the responsibility of the individual traveler to secure the proper documentation prior to joining the program. The client must be in possession of a valid passport with at least six-month validity from the date of entry and all visas required for the whole of the journey
- Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc. is given in good faith but without responsibility on the part of the company
RESPONSIBILITY
- The company shall not be liable for any damage or loss if the failure to carry out the contract is:
- 1. Attributable to the client
- 2. Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable
- 3. Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised. The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, strikes, war, civil disturbances, natural disasters, government actions, mechanical failures or any acts of God, among others. The client accepts to assume all extra costs derived by any of these factors
- We directly operate part of the services included in a program but also makes arrangements with airlines, specialized tour operators, hotels and other independent parties to provide you with the travel services you purchase. We do take all reasonable steps to ensure that organizations providing services maintain our quality standards. However, these parties are independent suppliers over whom we have no direct full control
- We can therefore not accept liability for negligence of the staff of these organizations. The participant waives any claim against us for any damage to or loss of property, injury or death due to any act or negligence of any airlines, surface transportation company, hotels or any person rendering any of the services or accommodations included
- We cannot be held responsible for any claim, losses, damages or delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing the services. In the event of any service being withdrawn by any of our suppliers, we shall have no responsibility beyond refunding all monies paid by the participant for that service
- When you travel with an airline, the conditions of carriage of that airline will apply. These conditions are the subject of international agreements and may limit or exclude liability. WE are not liable for any expenses or consequences resulting from flight delays, cancellations or missed connections, and such expenses shall be borne by the client
CLAIMS AND COMPLAINTS
- If a client has a complaint against the company the client must first inform the tour conductor, guide or company representative while on the tour in order that the guide / representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour
- Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect, incidental or consequential loss or expense including loss of profits
- Payment for reservations on any program or tour shall constitute consent to all the provisions in the Booking Terms & Conditions set out herein and is binding on all tour and travel participants
Start planning your trip
- Personalized travel planning
- Expert travel advice
- Fully customizable itineraries
- All private services
- Safe and ethical travel
- 24 hour in-trip assistance
Your trip
of a lifetime
starts here
Once you have submitted this form, we'll send you a brief questionnaire to gather your requirements. From there, we'll work closely with you to design the best itinerary for your vacations.